Frequently Asked Questions

Q: Does our watch come with a battery? 

A: Yes , your watch comes with a long-life battery, with an estimated two-year battery life. Upon receiving your BR watch, the small plastic piece in the button on the side of the watch face needs to be removed in order to start the movement of the watch. Once this piece has been removed, you should set the time and then push the button in. Your BR watch should now be ticking.

Q: Does our watch come with a guarantee?

A: Yes, we offer a one-year guarantee on our watches. Our guarantee only covers defects in material or workmanship. This guarantee does not apply to everyday wear and tear, abuse or water damage and excludes the leather strap, frame and glass lens. 

Our guarantee does not cover cost of labour, parts, defects or damage caused by any other source, other than Bamboo Revolution (Pty) Ltd. Please keep your proof of payment, and/or guarantee, in order for your watch to be covered.

Q: Is the watch nickel free?

A: No, but the metal that you find on the strap is Antique Brass - very gentle on your skin.